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Sarah,

Good morning. I am down here in Pennsylvania with everything covered with ice. I’m thus working from home today.

I wanted to let you know that just about an hour ago FedEx showed up at the door with my new light and luckily I was here to get it.

This little light is really fantastic. What a nice, solid, professional piece of equipment. You folks have done a really nice job with this. I’m impressed.

This should work perfectly for me. When I need more batteries I’ll be in touch. I’ll also see if any of the other folks I work with are interested in any of your offerings.

Thank you so much for All of your assistance. I hope you are having a good week. Take care.

Sincerely,
John

Thank You Thank You Thank you Sarah I have been telling everyone what you and your company did for me and ZI hope they listen cause this light has been thee best light I ever had in my 24 years in this line of work 17 years with E.S.U. and 10 years teaching firearms thank you.

I have to tell you folks a BIG thank you for your incredible customer support and just the super speed in getting the light and fixing it, that’s just better than perfect! I have to say your customer care rates as among the best if not THE best! I will see what happens with the light in the next 6 months or so, but I sure hope that it’s fixed. That EPLI is beautifully made and I cannot understand how it keeps messing up. I sure don’t abuse my tools, especially ones that cost that much (at least in flashlight terms it’s a lot-for me) Thank you so much, and I will certainly tell everyone about your awesome service! Sincerely yours Frank

Dear Sir / Madam,
I would like to express my appreciation for your prompt and courteous service. You are exceptional in your concern for problem resolution and your response, in my situation, proves it. I just wanted to say THANK YOU; I greatly appreciate it. Rest assured, if the need arose, I would not hesitate to purchase another one of your products. Again, thanks.

Ed

Just a quick note to thank you for a great light. In May, while on vacation with my mother-in-law in Sanibel, Florida we had occasion to summon EMS to our vacation condo, as my mother-in-law had a heart attack in our living room. Our residence was poorly lit and hard to locate. By using my Bright Strike EPLI I was able to visually share our remote location with arriving EMS personnel. After returning to our home in Indianapolis my mother-in-law had another heart attack in our home. Again, in 3d shift darkness, I was able to direct an arriving ambulance to our residence that is very difficult to visualize as we live in a heavily wooded area. In both cases I believe that precious time was saved by expedient EMS arrival thanks to my Bright Strike EPLI!! THANKS!!! In my law enforcement days I used a non-rechargeable Kel Lite. The EPLI alone would have provided more light.
She,in fact, had heart surgery, is now on renal dialysis. She made it home to Michigan and will be moving down here to INDY. When seconds counted your product made a difference.

Ed Marcus, DDS (Ex sheriff’s unit badge #922)